The Kind🌿Root Space – Practitioner Terms & Conditions

Last updated: 25th August 2025

These Terms & Conditions (“Agreement”) set out the rights and responsibilities of practitioners who join The Kind🌿Root Space (“we”, “our”, “us”) to offer sessions to clients. By submitting your practitioner onboarding form and ticking the consent box, you confirm your acceptance of these Terms.

1. Who We Are

The Kind🌿Root Space is a platform connecting individuals and communities with independent wellness practitioners (“you”, “your”). We provide visibility, marketing, client connections, booking tools, and payment processing. We do not employ practitioners or deliver sessions ourselves.

2. What You Receive

As a practitioner with The Kind🌿Root Space, you will receive:
A professional profile on our website, highlighting your services, approach, and availability.
Visibility & marketing through our community channels (website, social media, newsletters, features).
Client introductions to new clients who may not otherwise find your services.
Booking system support: automated confirmations, reminders, and (where applicable) online links for virtual sessions.
Payment handling via Stripe Connect, ensuring secure and reliable payouts.
Administrative support for cancellations and refunds in line with your stated policy.
Community connection: opportunities to join co-creation circles, collaborations, and workshops.
Professional credibility by being part of a vetted, values-led platform centred on kindness, accessibility, and integrity.

3. Your Responsibilities

By joining, you agree to:

Professional standards: provide services safely, ethically, and in line with your training.
Qualifications: hold the relevant certifications and training for your practice, and keep these up to date.
Insurance: maintain professional liability/indemnity insurance appropriate to your services.
Legal compliance: follow all applicable laws, including safeguarding, health & safety, and data protection.
Kind🌿Root Space values: act with kindness, inclusivity, and integrity in all sessions connected to the platform.
Independent status: you are not an employee, worker, or agent of The Kind🌿Root Space. You remain self-employed and fully responsible for your business and taxes.

4. Payment & Fees

All client bookings and payments are processed securely via Stripe Connect.
The Kind🌿Root Space retains a 15% platform commission on each completed booking to cover marketing, administration, and platform costs.
The remaining balance (minus Stripe fees) is paid directly to you via your Stripe Express account.
You set your own session prices (within the ranges indicated in your onboarding form).
You are responsible for declaring and paying your own taxes.

5. Bookings

All client bookings must be arranged and confirmed through The Kind🌿Root Space. This ensures sessions are tracked, protected by our cancellation/refund policy, and paid securely via Stripe Connect.
If you are set up with an Acuity calendar, clients will book through your assigned calendar.
If you use your own scheduling link (e.g., Calendly, Zcal), you must provide this link to us for coordination. Clients may only receive your link via The Kind🌿Root Space. You must always CC or forward all booking confirmations to 📧 bookings@thekindrootspace.com, so we can track sessions and process payments through Stripe Connect.
After each session, clients may be sent a short feedback form by The Kind🌿Root Space. This ensures reflections are collected centrally and supports the growth and quality of your practice.
You agree not to solicit, accept, or process bookings with any client introduced via The Kind🌿Root Space outside of the platform or without payment via Stripe Connect for a period of 6 months after the client’s first session.

6. Cancellations & Refunds

Clients may cancel a session up to 48 hours before the scheduled start time to receive a full refund.
Cancellations made between 24 and 48 hours before the session will be eligible for a 50% refund of the session fee.
Cancellations made less than 24 hours before, or failure to attend a booked session without notice (“no-show”), are non-refundable.
Refunds are processed securely through Stripe and facilitated by The Kind🌿Root Space.
Practitioners may choose, at their own discretion, to offer more flexible solutions (such as rescheduling or granting a full refund), provided these are in the spirit of fairness and kindness.
How cancellations work:
Clients must cancel through the booking system, which will automatically process refunds in line with this policy.
Practitioners who need to cancel a session must notify The Kind🌿Root Space immediately so we can support the client in rescheduling or issuing a full refund.
All practitioners on the platform agree to follow this minimum standard cancellation policy for bookings made via The Kind🌿Root Space.

7. Confidentiality & Data Protection

You must handle all client information with strict confidentiality.
You must comply with GDPR and other applicable data protection laws.
The Kind🌿Root Space may share client contact details with you only for the purpose of delivering sessions.
By joining, you consent to us securely storing and processing your data for platform operations.

8. Safeguarding & Duty of Care

If a client discloses information that raises safeguarding concerns, you must follow legal and professional guidelines.
The Kind🌿Root Space should be informed if a safeguarding issue arises in connection with a booking made through the platform.

9. Mediation & Disputes

If a client raises an issue regarding a booking made through The Kind🌿Root Space, we may act as a neutral mediator to support resolution.
Our role is to facilitate communication between you and the client, but we are not legally responsible for the outcome of your sessions.
In the event of a refund request or service complaint, we will:
Review the circumstances with both parties.
Apply the standard cancellation/refund policy.
Process any refund due via Stripe Connect.
If a complaint relates to serious misconduct, safeguarding, or safety, we reserve the right to suspend or remove your profile immediately while we review.
Any unresolved disputes between you and a client remain your responsibility as an independent practitioner.

10. Communications

By joining The Kind🌿Root Space, you agree that we may send you essential service-related emails, including updates about bookings, payments, cancellations, and platform policies. These are required as part of your participation on the platform.
You may also choose to receive optional community and marketing emails (such as practitioner features, event invitations, or collaboration opportunities). You can opt in or out of these at any time.
We will not share your email address with third parties for marketing purposes.

11. Liability

You are fully responsible for the services you provide, including client safety, wellbeing, and outcomes.
The Kind🌿Root Space is a connection platform only; we do not supervise or guarantee your services.
You agree to indemnify The Kind🌿Root Space against any claims, costs, or damages arising from your services.

12. Ending the Agreement

Either party may terminate this agreement with 30 days’ written notice.
We may suspend or remove your profile immediately if you:
Breach these terms.
Provide unsafe services.
Act in a way that damages client trust or The Kind🌿Root Space community.

13. Changes to These Terms

We may update these Terms from time to time.
You will be notified of significant changes. Continued use of the platform indicates acceptance of updated Terms.

14. Governing Law

This Agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have any questions about these Terms, please contact:
📧 hello@thekindrootspace.com